Cisco Certified Network Professional (CCNP)

MBA, Southern Methodist University, Dallas Texas

BS (Physics), University of Texas, Austin Texas

Cisco Systems, Inc.                                                                                   2006 - 2007

Cisco’s Scientific Atlanta division engineers, furnishes and installs ip video head end offices for AT&T and Verizon as well as cable tv broadband service providers.

Quality Manger, SciCare Division

Responsible for overall quality for the installation of AT&T and Verizon video hub offices. Work with customers and third party suppliers to resolve quality issues. Document video installation handbook.

Instructor: Gainesville College

Economics 2105/2106 2^nd year Mico and Macro economics instructor.

Prior Experience:

SteelBox Networks, Inc,                                                                                2005- 2006

Privately funded security software development company that was founded by the engineering team that developed the Cisco Pix firewall.

Quality Assurance Manager

·         Hired and developed QA staff consisting of a Senior Test Engineer and a junior Test Engineer. Managed all phases of testing throughout SDLC.

·         Set up and managed complex test bed for digital matrix switch (DMSS) network area storage system. The switch OS is a proprietary Linux / Cisco IOS kernel customized for video frames. The network area storage utilized Raid 0 and Raid 5. Extensive use of  ethereal, Cisco debug commands, and syslog analysis to find bugs. Set up video multicasting in lab environment.

·         Managed manufacturing subcontractor.

Lancope, Inc,                                                                                                 2000- 2004

$23 million dollar venture capital funded internet security software company.

Quality Assurance Manager

·         Set up and maintained complex QA test network; extensive troubleshooting required. Test tools included SmartBits test set. Managed Bugzilla defect tracking program.

·         Hired and developed QA staff consisting of 3 Senior Software Test Engineers and 1 entry level Software Test Engineer. Managed all phases of testing throughout SDLC. Mentored Georgia Tech engineering students.

·         Developed business case for and designed and managed development of an  intrusion detection software QA test tool capable of automating testing scenarios for both functional and performance IDS testing. QA test time reduced by 50%.

·         Found and documented over 800 software and hardware StealthWatch defects. StealthWatch is a state of the art Linux based (C, J2EE, and Pearl code) network security appliance. Wrote Linux shell scripts to automate QA test scenarios.

Lucent Technologies, Inc.                                    

Division Quality Manager                                                                            1996 – 2000

Responsible for quality system and process metrics: Hired and managed 14 direct reports - 10 engineers and 4 management personnel.

• Managed engineering software tool development team that documented 70,000 hours of engineering cycle time savings.

• Managed development of Web interface eform QA database software for systems equipment engineering, reducing time required for corrective action by 30%.

• Managed and developed complex engineering process and quality metrics for the global services division. Extensive management reporting and analysis required daily, weekly, monthly.

• Managed cross-functional customer facing engineering team resulting in the engineering specification defect rate being reduced from over 40% to fewer than 3%. Team manager for joint Lucent  - SBC Quality Improvement Team.

Senior Quality Engineer                                                                                  1990-1996

• Lead engineer for a quality improvement team that won a USA Today Quality Cup award by developing and implementing the quality system used for Lucent Technologies material distribution centers with documented $500K customer service annual cost savings.

• International lead quality systems assessor for supplier quality system audits in Denmark, Korea, the Dominican Republic, and China, and Saudi Arabia.

• Utilized 6 sigma techniques to reduce manufacturing defects by a factor of 10. Utilized Informix data base for developing management reports. Wrote Oracle database sql queries for complex statistical analysis.